Shipping Protection

Cancellation Policy

• Orders can be canceled free of charge within 24 hours of placement. Refunds will be processed to the original payment method within 3-5 business days.

Return Policy

Timeframe

• 14-Day Returns: Returns are accepted within 14 days of delivery. No returns/exchanges permitted after this period.
• Customized Products: Non-returnable.

Eligibility

• Items must be unused, undamaged, and in their original packaging with all accessories.
• A valid proof of purchase (receipt/order confirmation) is required.
• Returns must use the official return label provided by us.

Process

1. Contact customer service at support@elitegermanparts.com to request a return label.
2. Sign the inspection form upon return delivery.
3. Report damages within 24 hours of signing. After this period, the product is assumed to be in good condition.

Cost Responsibilities

• Customers cover round-trip shipping costs for non-defective returns.
• Non-U.S. Customers: Must pay international shipping fees to return items to China (may be expensive).

Q1: Why do the products displayed in the store not include complete accessories?
A: The products displayed in our store do not include complete accessories. When you purchase the product, we will give you the required accessories. The accessories may be mailed with the product in 1 or 2 packages. We will provide you with the corresponding package tracking number so that you can check the logistics information in real time.

Q2: The package received is damaged, but it does not affect the installation and appearance. What should I do?
A: If the package is damaged but does not affect the installation and appearance of the product, in order to reduce your after-sales time, we will apply for part of the compensation for you. You do not need to send back the damaged package, just keep the package and the product. We will have a dedicated after-sales staff to communicate with you about compensation matters to ensure that your rights and interests are protected.

Q3: What should I do if the package is damaged and affects the installation of the product?
A: If the package is damaged and affects the installation of the product, you can rest assured that we will re-mail you a new product free of charge. Please provide photos of the damage within 24 hours after receiving the package. The photos must include the outer packaging of the package with the tracking number so that we can accurately verify the situation. We will assist you in applying for compensation from the courier and handle related matters for you throughout the process. You only need to wait patiently for the delivery of the new package.

Q4: Is the product guaranteed to be compatible?
A: All products have passed market verification and we guarantee the adaptability of the products. During the design and production process, we have undergone rigorous testing and verification of actual scenarios.

Q5: What should I do if there is incompatibility during installation?
A: If there is incompatibility during the installation process, please contact our customer service team in time. We have rich installation experience and will provide you with detailed solutions and technical support based on the specific problems you encounter to help you solve the problems in the installation process and enable the product to be installed and used smoothly.

If you have other questions or questions during the shopping process, please feel free to contact us by email at support@elitegermanparts.com, we will serve you wholeheartedly!